Artos® Return Policy (United States & Canada)

At Artos, we design products to perform beautifully and last. If something isn’t right with your order, we’re here to make it right within the guidelines below.

This Return Policy applies to all Artos products purchased through authorized channels in the United States and Canada and governs returns, exchanges, credits, and related procedures.

Artos reserves the right to interpret and enforce this policy in its sole discretion.

1. Return Authorization (RGA Requirement)

All returns must be pre-approved by Artos and issued a valid Return Goods Authorization (“RGA”) number prior to shipment.

• Returns received without an RGA cannot be accepted.
• Issuance of an RGA does not constitute approval for credit.
• All returns are subject to inspection and acceptance upon receipt by Artos.

2. Pre-Installation Acceptance

All products must be inspected prior to installation.

Once a product has been installed, it is considered accepted and is no longer eligible for return.

Accordingly:

• Installed or partially installed products are not eligible for return, exchange, or credit.
• Installed products are not eligible for return based on cosmetic condition, finish appearance, or defects that were reasonably detectable prior to installation.
• Artos shall not be responsible for labor, removal, reinstallation, or associated costs under any circumstances.

3. Return Eligibility

To be eligible for return or exchange, products must meet all the following conditions:

• Unused and uninstalled
• Returned in original packaging with all components, parts, and documentation
• In resalable condition as determined solely by Artos upon inspection

4. Return Timeframes

• Return requests must be initiated within thirty (30) days of original purchase date.
• Under no circumstances will returns be accepted after twelve (12) months from the date of purchase.

5. Restocking Fee

A twenty-five percent (25%) restocking fee applies to all approved returns and exchanges unless waived under this section.

The restocking fee may be waived at Artos’ sole discretion in the following cases:

• Verified manufacturing defect
• Verified shipping damage reported within the required timeframe
• Incorrect product shipped by Artos
• Returns initiated by an Artos Certified Stocking Dealer

6. Damaged or Defective Products

Claims for shipping damage or product defects must be reported within thirty (30) days of receipt and must include supporting documentation as requested by Artos.

Artos reserves the right, in its sole discretion, to determine the appropriate remedy, which may include repair, replacement, or credit.

7. Shipping and Return Costs

Unless otherwise required by law or expressly authorized by Artos:

• The customer is responsible for all return shipping costs.
• Return shipping costs will be waived only for approved defects, shipping damage, or Artos fulfillment errors.
• All returned goods must be packaged securely to prevent damage in transit.
• Risk of loss or damage during return shipment remains with the sender until receipt by Artos.

8. Inspection and Credit Determination

All returned products are subject to inspection upon receipt.

Credit issuance is contingent upon inspection and final acceptance by Artos.

• Credit will be issued only for approved returns.
• Credit may be applied to the original payment method or customer account at Artos’ discretion.
• Artos reserves the right to determine final credit value, including deductions for missing components, damage, or non-compliance with return conditions.

9. Non-Returnable Items

The following items are not eligible for return, exchange, or credit:

• Installed or partially installed products
• Products not returned in original packaging
• Products showing misuse, improper installation, neglect, or damage
• Clearance, special-order, or discontinued items (unless defective and approved by Artos)
• Any product returned without a valid RGA number

10. Return Process

To initiate a return, customers must contact Artos Customer Service to obtain an RGA:

• Email: returns@artos.us.com
• Phone: (402) 397-3344

The following information may be required:

• Proof of purchase
• Product identification
• Reason for return
• Photo documentation (if applicable)

11. Policy Modification

Artos reserves the right to amend, modify, or update this Return Policy at any time without prior notice. The version in effect at the time of purchase shall apply.